Responsible & Safe Gaming at 399be
Enjoy the fun without worry — 399be always puts your safety, wellbeing, and family happiness above gaming.
Why Is Responsible Gaming Important?
Online gaming is a great source of entertainment — but it stays enjoyable only when it stays in control. 399be believes every player should set their own limits and never see gaming as a way to earn a living or solve problems.
If gaming starts causing stress instead of enjoyment, or affects your relationships or financial stability, taking a break and seeking help is the right call. 399be is always ready to support you on that path.
On this page you will find detailed information about deposit limit settings, self-exclusion, the time-out feature, and how to recognise problematic gaming.
21+ For players aged 21 and above only.
Keep in Mind
- Gaming is for entertainment — not a source of income
- Do not play to recover money you have lost
- Never deposit more than your budget allows
- Do not play with borrowed or loaned money
- Take a break whenever you need one
Protection Tools at Your Fingertips
399be gives you several effective tools to manage your account and gaming habits. They are easy to use and can be activated at any time.
Deposit Limits
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately. There is a waiting period before you can increase a limit — but reducing it is instant.
Time-Out Feature
If you want to take a short break, you can temporarily pause your account for anywhere between 24 hours and 30 days. You will not be able to access your account until the pause period ends.
Self-Exclusion
If you feel that keeping gaming under control is becoming difficult, request a long-term self-exclusion. During this period no transactions or gameplay will be possible on your account. This is a firm and effective step.
Session Reminders
You will be reminded at set intervals of how long you have been playing. These reminders keep you aware of your gaming session and help you avoid extended play.
Transaction History
You can view your deposit, withdrawal, and betting history from your account at any time. Regularly reviewing your spending patterns is part of mindful gaming.
24/7 Support Team
Contact the 399be support team for anything related to responsible gaming. You can reach us via live chat or at [email protected] in either Bangla or English.
Signs of Problematic Gaming
The signs below may indicate that a gaming habit is going out of control. If you notice these in yourself or someone close to you, take action right away.
- Repeatedly playing to win back lost money ("chasing losses")
- Feeling restless until thoughts of gaming take over
- Hiding your gaming from family or friends
- Gaming with borrowed money or someone else's funds
- Neglecting work, studies, or family responsibilities
- Wanting to stop but being unable to or failing to do so
- Experiencing anxiety, depression, or anger
Steps to Keep Yourself Safe
Set a Budget
Decide in advance how much you will spend on gaming each month. Only deposit an amount that, if lost, will not affect your daily life.
Stick to a Time Limit
Decide how long you will play each day and stick to it. Keep session reminders on so you remember when to stop.
Take Breaks and Seek Support
If you feel you are losing control, use the time-out or self-exclusion feature and speak with the 399be support team.
How to Activate Limits and Breaks
Log in
Start by logging in to your 399be account.
Open Account Settings
Click the profile icon and go to the "Responsible Gaming" option.
Choose a Limit or Break
Select whichever you need — deposit limit, time-out, or self-exclusion.
Confirm
Confirm the change — reducing a limit takes effect immediately. For any issues, get help via live chat or the support email.
Protection of Minors
Only individuals aged 21 or above may open an account and play at 399be. Age is verified at the time of account registration.
If there are children or teenagers in your household, make sure they cannot access your device or account. Using parental control software on your device is recommended.
If you suspect that someone who is underage is playing, notify us immediately at [email protected]. 399be makes no exceptions on this matter.
21+ For ages 21 and above — this is our firm commitment.
Contact & Help
Do not carry gaming problems alone. The 399be support team is available in both Bangla and English, 24 hours a day, 7 days a week.
- Live Chat: chat directly after logging in to your account
- Email: [email protected]
- Support hours: 24/7, in Bangla and English
Tips for Healthy Gaming Habits
See Gaming as a Hobby
Like watching cricket or any other hobby, gaming is a form of entertainment. Never think of it as a source of income. A win is a pleasure; a loss is a lesson.
Spend Time with Family
Quality time with family and friends is far more valuable than gaming. Check for yourself whether gaming is ever pulling you away from those relationships.
Only Use Spare Money
Never use money set aside for rent, groceries, education, or healthcare for gaming. Only allocate funds whose loss would not cause any hardship for your family.
Mental Wellbeing Comes First
Do not use gaming to escape stress, loneliness, or depression. In that state, gaming can make problems worse. Seek help from family or a professional if needed.
Play Responsibly, Enjoy Every Moment
May every gaming experience at 399be be safe, clean, and enjoyable. Join your favourite game or check the FAQ to learn more.