399be Privacy Policy

399be ("we", "us", "platform") is committed to providing a safe and reliable online gaming experience for Bangladeshi players. When you visit the 399be website or use our services, you share certain information with us. This Privacy Policy ("Policy") explains what information we collect, how it is used, how long it is stored, and what steps we take to protect your data.

By using our services, you are considered to have given consent to the processing of information described in this Policy. If you have any questions about this Policy, please contact our support team.

A Registration & Account Information

When you open an account at 399be, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form — never readable in plain text)
• Preferred language and currency (Taka/BDT)

B Identity Verification (KYC) Information

For security and fraud prevention purposes, we may collect documents for identity verification, such as:

• National ID card (NID) or passport copy
• Documents required to verify your address
• Proof of ownership of the payment method

These documents are used solely for verification purposes and are stored with strict security.

C Financial & Transaction Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket or Upay account numbers
• Bank account details (for bank transfers)
• Transaction history — amount, date, method
• Information related to bonuses and winnings

We do not store full card numbers or bank PINs.

D Technical & Usage Information

Certain information is collected automatically while you use our site:

• IP address and device type
• Browser version and operating system
• Time and duration of site visits
• Pages visited and links clicked
• Data collected from cookies and similar tracking technologies

Core Purposes

399be uses your information only for the following legitimate purposes:

• Account management: Ensuring registration, login, and account security.
• Payment processing: Handling deposits and withdrawals smoothly.
• Service improvement: Analysing usage patterns to enhance your gaming experience.
• Fraud prevention: Detecting unusual activity to protect accounts and funds.
• Customer support: Resolving your questions and complaints quickly and effectively.
• Bonuses & promotions: Providing offers and bonuses applicable to you.
• Legal compliance: Adhering to applicable laws and regulations.

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. 399be uses cookies for the following purposes:

• Essential cookies: Required for the site to function correctly, such as maintaining login sessions. The site cannot work without these.
• Functional cookies: To remember your preferences, such as language settings.
• Analytics cookies: To collect anonymous statistics for monitoring and improving site performance.

You can control or decline cookies by changing your browser settings. Keep in mind that disabling essential cookies may prevent you from using certain features of the site.

When Information Is Shared

399be may share your personal information with third parties in limited circumstances and for specific reasons:

• Payment providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and approved banks to complete transactions. These partners have their own privacy policies.
• Technology service providers: Trusted technology partners for services such as server hosting, cybersecurity, and data analytics — who handle data in accordance with our guidelines.
• Legal obligations: Information may be provided upon a court order or a lawful request from a competent authority.
• Fraud prevention: Providing information to relevant authorities to assist in cybercrime investigations.

We never sell your information to unrelated third parties for marketing or advertising purposes.

Security Technology & Practices

399be applies industry-standard security measures to protect your information:

• SSL encryption: All data transmission on the website is secured through 256-bit SSL encryption.
• Password hashing: Your password is never stored in plain readable form — only strong cryptographic hashes are used.
• Firewall & anti-fraud systems: Multi-layered security barriers are active to prevent unauthorised access.
• Two-factor authentication (2FA): An added layer of security for account login.
• Regular security audits: Our systems are regularly reviewed by specialists.
• Data minimisation policy: We only collect the amount of information that is genuinely necessary.

How Long Information Is Kept

We do not store your information beyond the necessary period. General policy:

• Active accounts: All relevant information is retained while the account remains active.
• Closed accounts: After an account is closed, certain information may be retained for a specified period to meet legal obligations.
• Financial transaction records: Retained for a defined period for fraud prevention and dispute resolution.
• Technical logs: Kept for a limited time for troubleshooting and security purposes.

When retention is no longer needed, we securely delete the data or anonymise it so that you can no longer be identified.

About External Services

Payment gateways connected to 399be (bKash, Nagad, Rocket, Upay, etc.) and game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) have their own privacy policies. These third parties are solely responsible for their own data collection and use.

We recommend that you read the respective privacy policies of these services before using them. 399be is not responsible for the privacy practices of these third parties.

Age Verification & Child Protection

399be is for individuals aged 21 or older only. We verify age at registration and actively prevent minors from using the platform.

If we become aware that a minor has provided us with personal information, we will immediately delete that information and close the associated account.

To learn more about responsible gaming, visit: Responsible Gaming.

Updates & Changes

399be may update this Privacy Policy from time to time due to business needs, legal changes, or technological developments. For any significant changes, we will:

• publish a special notice on the website;
• send a message to your registered email (where applicable);
• update the "Last updated" date at the top of the page.

Continuing to use the site after a revised policy is published will be taken as acceptance of the new policy. We therefore recommend that you check this page regularly.

Privacy-Related Requests

If you have any questions, complaints, or requests regarding this Privacy Policy, please reach us through the following:

• Email: [email protected]
• Live chat: Log in to the site for direct 24/7 support

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.